Laboratories need to continuously evaluate their work to ensure consistency of their test results and conformity with the defined criteria.

Quality assurance includes a large group of necessary activities carried out by laboratories to provide valid test results and therefore customer confidence.

• Audits, evaluation, assessment
• Training on quality management
• Quality management system implementation
• SOPs development, SOPs development workshops
• QA manual- development, review & training
• Guidelines for QA implementation
• Laboratory mentoring
• Organization of EQA programs (international/national)
• Organization and training on customer satisfaction survey

And once QA is well implemented:

• ISO audit (15189, 17025)
• Help for ISO accreditation
• ISO15189 compliance software installation and training